Refund policy
🔄 RETURN & EXCHANGE POLICY – DOMVRA™
Last Updated: March 29, 2026
At Domvra™, your satisfaction is our priority.
We believe shopping should be risk-free, simple, and transparent.
🛡 60-DAY RETURN GUARANTEE
You have up to 60 days after receiving your order to request:
- 🔁 Exchange for a new item
- 💰 Return for a full refund
✅ ELIGIBILITY CONDITIONS
To qualify for a return or exchange:
- Item must be in original packaging
- Unused, unwashed, and undamaged
- No signs of alteration
👉 Items that do not meet these conditions may not be accepted.
❌ NON-RETURNABLE ITEMS
- Clearance / Final Sale items (unless defective or incorrect)
- Items damaged due to misuse
📦 HOW TO REQUEST A RETURN
- Contact us at support@domvra.com
- Provide:
- Order number
- Clear photos/videos of the issue (if any)
👉 Most requests are reviewed within 24–48 hours
🚚 RETURN PROCESS
After approval:
- We will provide return instructions
- A tracking number is required for all returns
👉 Once we receive your item, we’ll process your refund or exchange promptly.
💰 REFUNDS
- Issued to your original payment method
- Processing time: 7–15 business days
📩 You will receive a confirmation email once completed.
❗ IF YOU HAVEN’T RECEIVED YOUR REFUND
Please:
- Check your bank account
- Contact your card provider
- Then contact us
We’ll help resolve it quickly.
⚠️ DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or faulty:
👉 Contact us immediately at support@domvra.com
✔ We will:
- Replace it FREE
- Or issue a full refund
- Cover all shipping costs
❌ ORDER CANCELLATION
- Within 24 hours → FULL refund
- After shipping → cancellation not accepted
👉 Contact us ASAP if you need to cancel.
🚛 RETURN SHIPPING & FEES
✔ If it’s OUR fault (defective / wrong item):
- We cover 100% shipping cost
- Free return label provided
✔ If it’s CUSTOMER reason:
- Customer pays return shipping
- 10% service fee may apply
💬 OUR COMMITMENT
At Domvra™, we prioritize:
- Fast response
- Fair policies
- Customer-first experience
👉 We don’t just sell products — we build long-term trust.
📩 CONTACT US
Domvra™ Support Team
📧 support@domvra.com